Privacy Policy

1. Introduction

At IV Vitamin & Therapy Lounge, we are committed to protecting your privacy and handling your personal data responsibly. This policy outlines how we collect, use and store your information when you visit our website, make enquiries or use our services.

2. Who We Are

We are IV Vitamin & Therapy Lounge, a wellness clinic providing IV vitamin therapy and other health services.

Website: www.therapylounge.co.uk
Email: hello@therapylounge.co.uk
Phone: 0114 266 5986

3. What Information We Collect

We may collect and process the following types of personal data:

• Name, email address, phone number (via contact forms or bookings)
• Medical history or health details (if required for consultations)
• Payment information (processed securely via third party platforms)
• Technical data such as IP address, browser type and browsing behaviour (via cookies)

4. How We Use Your Information

We use your information to:

• Respond to enquiries and appointment bookings
• Provide our services and tailored therapy recommendations
• Manage payments and appointment confirmations
• Improve our website and user experience
• Comply with legal and regulatory obligations

We do not sell or rent your data to third parties.

5. How We Store and Protect Your Data

We store your data securely, using encrypted systems and password protected platforms. Health-m related information is handled with the utmost confidentiality in accordance with UK GDPR and medical data handling regulations.

6. Cookies

We may use cookies and similar technologies to enhance your experience on our website. You can control or disable cookies through your browser settings.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioner’s Office)

8. Third Party Links

Our website may include links to third party sites (e.g. booking platforms or payment processors). We are not responsible for their privacy practices.

9. Policy Updates

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact us at:

Email: hello@therapylounge.co.uk
Phone: 0114 266 5986